October 28, 2020
We're chatting about everything we covered in Oct and what's coming up
July 6, 2020
Are they a good thing? How do we use them for good?
June 1, 2020
RCA is so important, but so under-rated
May 18, 2020
We're talking about the here and now and the future
May 6, 2020
The FCA expectations on complaint handling, business plan
April 7, 2020
Complaints handling in unique times
March 23, 2020
Being flexible for your business, for your staff and your customers
February 24, 2020
We're talking about how businesses can show impartiality when they are part of the complaint and all about SRCs.