The cwsltraining’s Podcast
Gestures of goodwill

Gestures of goodwill

July 6, 2020

Are they a good thing? How do we use them for good?

Root Cause Analysis

Root Cause Analysis

June 1, 2020

RCA is so important, but so under-rated 

What do businesses need to consider CBILS and BBLS

What do businesses need to consider CBILS and BBLS

May 18, 2020

We're talking about the here and now and the future

FCA and FOS expectations at the moment

FCA and FOS expectations at the moment

May 6, 2020

The FCA expectations on complaint handling, business plan

Training in the new world
Complaints handling in a crisis

Complaints handling in a crisis

April 7, 2020

Complaints handling in unique times 

Being flexible in uncertain times

Being flexible in uncertain times

March 23, 2020

Being flexible for your business, for your staff and your customers 

Impartiality and SRCs

Impartiality and SRCs

February 24, 2020

We're talking about how businesses can show impartiality when they are part of the complaint and all about SRCs. 

 

Pilot

Pilot

January 30, 2020

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